National Survey Reveals Stories of Grinches, Ice Queens and Tiny TOTs
Santa Monica, CA, December 2, 2009 — If you’ve been working for a Grinch, Ice Queen or a “Tiny TOT” boss during the past tumultuous year, there is hope – or at least holiday cheer of the commiseration kind.
In a recent national survey commissioned by Lynn Taylor, a national workplace expert, respondents shared boss anecdotes that were more reminiscent of amped-up tots in toyland than professionals at work. Says Taylor, “The study’s anecdotes are proof positive that when it comes to the office, ‘the child within’ should stay there.”
Taylor, author of Tame Your Terrible Office Tyrant™ (TOT): How to Manage Childish Boss Behavior and Thrive in Your Job (John Wiley), is CEO of Lynn Taylor Consulting (LTC), which coaches CEOs on boosting morale and profits – that is, mitigating “TOT” (Terrible Office Tyrant) behavior that hurts productivity. The global firm that conducted the survey collected over 1,000 boss stories, some of which follow:
Taylor says that toddlers and “Terrible Office Tyrants,” whether bosses, co-workers or team members, both throw tantrums because they all have trouble modulating their power. She offers some solace, however: “If there’s something in it for your boss, you can usually effect change.”
Taylor suggests using C.A.L.M. when managers slip into TOT moments:
Communicate – Bravely and frequently reach out to your boss – and be aware of your TOT’s preferred communication method, e.g., e-mails, voice mails, meetings or texts.
Anticipate – Know your timing, and bring solutions to meetings, not problems.
Laugh – Use levity to break down barriers and forge bonds, even with seeming adversaries.
Manage – Assume a “parental” role without patronizing, use proactive problem solving and positive role modeling, but always set limits to bad behavior. If matters are egregious or escalate, take more serious action.
A related survey commissioned by Lynn Taylor Consulting found that bad, childish boss behaviors have increased over a five-year period, with self-centeredness moving to the top. The good news, according to Taylor, is that these traits can be defused by understanding their causes and by being proactive.
“Keep in mind,” Taylor says, “that a needy TOT can have an overwhelming feeling of neglect, but this can be a good time to get your projects approved.”
Taylor’s holiday tip: if your boss is a TOT or Scrooge don’t allow your holidays to be hijacked. According to Tame Your Terrible Office Tyrant (TOT), you can learn to manage your manager, while youhumanize your workplace. You’ll have a healthier start to 2010 – and others will thank you for it.
Watch YouTube for additional childish boss stories.
Lynn Taylor (Southern California) is a nationally recognized workplace expert and author of the newly released book, Tame Your Terrible Office Tyrant™ (TOT): How to Manage Childish Boss Behavior and Thrive in Your Job (John Wiley & Sons). Taylor is a regular online contributor to national business and psychology publications. As the CEO of Lynn Taylor Consulting, she provides seminars on building a more productive, profitable management team and workforce. For more information, visitTameYourTOT.com, Lynn Taylor Consulting or their blogs – or call 1-800-454-0083.
Lynn Taylor Consulting